Privacy Policy

01 Who we are

This website, emlawn.com, is operated by emlawn ("emlawn", "we", "us" or "our"). We sell generators, power stations, pressure washers and related equipment online to customers in the United States.

Our address is 2520 W Lake St, Chicago, IL 60612, USA. You can reach us about privacy at contact@emlawn.com.

02 Information we collect

Information you give us

• Order details: your name, billing and shipping address, email address, phone number and the products you buy
• Account details: if you create an account, your username, password (stored encrypted) and order history
• Messages: anything you send us by email, contact form or live chat, including photos of damaged items
• Newsletter sign-ups: your email address and your preferences
• Reviews: your name, rating, review text and any photos you choose to share

Payment information

When you pay by card or PayPal, your payment details are entered directly with our payment processors. We do not see or store your full card number. We receive limited details such as the card type, the last four digits and whether the payment was approved.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, referring website and the time and date of your visit
• Cart and checkout activity: products added to your cart and checkout steps, so we can keep your cart and improve the shopping experience
• Cookies and similar technologies: see section 6

Information from others

We may receive delivery updates from shipping carriers and fraud-screening results from our payment processors.

03 How we use your information

• To process, ship and deliver your order, and send order and tracking updates
• To handle returns, refunds, warranty questions and damage claims
• To answer your questions and provide customer support
• To create and manage your account
• To prevent fraud and keep our website and customers secure
• To understand how visitors use our site so we can improve it
• To send marketing emails, only if you've signed up or where the law allows, and always with an option to unsubscribe
• To comply with legal, tax and accounting obligations

04 Legal bases for processing

If you're located in the European Economic Area or the United Kingdom, we rely on the following legal bases:

• Contract: to process and deliver your order and manage your account
• Legitimate interests: to prevent fraud, secure our site and improve our services
• Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
• Legal obligation: to keep records required by tax and accounting law

05 Who we share your information with

We share information only with companies that help us run the store, and only what they need to do their job:

We may also disclose information when required by law, to protect our rights or our customers' safety, or as part of a sale or merger of our business, in which case this policy would continue to apply.

06 Cookies

Cookies are small files stored on your device. We use them to:

• Make the site work: keep items in your cart, keep you logged in and complete checkout. These are essential.
• Remember your preferences, such as recently viewed products
• Measure traffic and see which pages are useful
• Measure advertising, where you've allowed it

You can accept or decline non-essential cookies through our cookie banner, and you can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working. For more detail, see our Cookie Policy.

07 Marketing emails

If you sign up for our newsletter, we'll send you offers, back-in-stock alerts and helpful guides. Every marketing email has an unsubscribe link, and you can also email us to stop them.

Even if you unsubscribe, we'll still send emails about your orders, such as confirmations and shipping updates.

08 How long we keep your information

• Order records: as long as required for tax, accounting and warranty purposes, typically up to 7 years
• Account information: until you ask us to delete your account
• Support messages: as long as needed to resolve your request and any follow-up
• Newsletter data: until you unsubscribe

When we no longer need information, we delete it or make it anonymous.

09 Security

Our website uses SSL encryption (the padlock in your browser) to protect information sent between your device and our site. Payments are handled by processors that follow industry security standards, and access to customer data is limited to people who need it.

No method of transmission or storage is completely secure, but we work to protect your information and will notify you if required by law in the event of a breach.

10 Your privacy rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that's inaccurate
• Delete your information, subject to records we must keep by law
• Receive a copy of your information in a portable format
• Opt out of marketing emails and targeted advertising
• Withdraw consent where we rely on it
• Object to or restrict certain processing

US state privacy rights

Residents of California and other US states with privacy laws may have additional rights, including the right to know what categories of information we collect and share, and the right to opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell personal information. To opt out of advertising cookies, use our cookie banner or contact us.

How to make a request

Email contact@emlawn.com with your request. We may need to verify your identity before acting on it. We'll respond within the time required by applicable law, and we won't treat you differently for exercising your rights.

11 Children's privacy

Our website is intended for adults. We don't knowingly collect personal information from children under 13 (or under 16 where local law requires). If you believe a child has given us their information, contact us and we'll delete it.

12 International transfers

We're based in the United States, and our service providers may process information in the United States and other countries. If you visit from outside the US, your information may be transferred to and processed in countries with different data protection laws. Where required, we use appropriate safeguards for these transfers.

13 Third-party links

Our site may link to other websites, such as manufacturer pages or carrier tracking pages. We're not responsible for how those sites handle your information, so please review their privacy policies.

14 Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. If the changes are significant, we'll let you know by email or with a notice on our website.

15 Contact us

If you have questions about this policy or how we handle your information, contact us: