Free shipping. Fast delivery.

01 Shipping cost

Standard shipping is free on all orders within the United States. There's no minimum order value and no handling fee. The price you see at checkout is the total you pay for delivery.

02 Order processing time

Orders are processed within 0–1 business days (Monday to Friday, excluding US public holidays). Orders placed before our daily cut-off are often processed the same day.

Orders placed on a weekend or holiday are processed on the next business day. You'll receive an email confirmation as soon as your order is placed, and another once it ships.

03 Delivery time

Once shipped, orders arrive within 1–3 business days, depending on your location. In total, most customers receive their order within 1–4 business days of placing it.

04 Where we ship

We currently ship to addresses within the United States. We don't ship internationally at this time.

If you're unsure whether we can deliver to your address, contact us before ordering.

05 Large and heavy items

Bigger products such as standby generators, large portable generators and pressure washer trailers may ship by freight rather than a standard parcel carrier. Freight deliveries are still free.

• The carrier will contact you to schedule a delivery window
• Freight is usually delivered to the curb or the end of your driveway
• Someone 18 or older may need to be present to sign for the delivery
• Please make sure the delivery area is accessible for a truck

06 Order tracking

When your order ships, you'll receive an email with your tracking number and a link to follow your package. If you have an account, tracking is also available on your order page.

If you haven't received a shipping email within 2 business days of ordering, please check your spam folder, then contact us.

07 Damaged deliveries

Please inspect your delivery before signing. If the box or product is visibly damaged, note it on the delivery receipt. Signing a clean receipt makes a carrier claim much harder.

• Take photos of the product and the packaging
• Contact us within 24 hours of delivery, or within 72 hours for damage found when unpacking
• Keep all packaging until the claim is settled

We'll open the claim with the carrier and arrange a repair, replacement part or replacement product at no cost to you.

08 Incorrect address or failed delivery

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address as long as the order hasn't shipped yet.

If a package is returned to us because of an incorrect address or a missed delivery, we'll contact you to arrange reshipment.

09 Lost packages

If your tracking shows no movement for several business days, or your order shows as delivered but you can't find it, contact us. We'll work with the carrier to locate it and, if it's confirmed lost, send a replacement or issue a refund.