Refund & Return Policy

01 30-day return window

You can return most items free of charge within 30 days of delivery for a full refund, as long as they're unused, unfuelled and in their original packaging with all parts, manuals and accessories included.

The 30 days start on the date your order is delivered, as shown in the carrier's tracking.

02 What can and can't be returned

03 How to return an item

Please don't send items back without contacting us first. Returns sent without approval may not be accepted and could be refused at our warehouse.

04 Free return shipping

• Parcel items: we email you a prepaid, tracked return label
• Large freight items (such as standby generators): we book a free pickup from your address
• No restocking fees and nothing deducted for the original delivery, which was free too

Please use the label or pickup we arrange. If you send an item back another way without asking us first, we can't cover that cost.

05 Refunds

Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved, usually within 2 business days.

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the money to appear in your account.

If an item comes back used, damaged or incomplete, we may refuse the return or offer a partial refund, and we'll explain why before doing so.

06 Damaged, defective or wrong items

Please check your delivery before signing. If the box or product looks damaged, note it on the delivery receipt.

• Contact us within 24 hours of delivery, or within 72 hours for damage found when unpacking
• Send photos of the product, the packaging and the shipping label
• Keep all packaging until the issue is resolved

We'll open the claim with the carrier for you and offer a replacement part, a replacement product or a full refund, at no cost to you.

If you received the wrong item, contact us and we'll arrange the return and send the right product free of charge.

07 Exchanges

We don't do direct exchanges. If you'd like a different model, return the original item under this policy and place a new order for the one you want. That way you get the new item as quickly as possible.

08 Cancelling an order

You can cancel your order free of charge any time before it ships. Contact us as soon as possible with your order number and we'll refund you in full.

Once an order has shipped, it can't be cancelled, but you can return it under this policy once it arrives.

09 Refused or undeliverable shipments

If you refuse a delivery without a damage reason, or a package comes back to us because of an incorrect address or repeated missed deliveries, we'll treat it as a return and refund the full order total once the item is back with us and has passed inspection.

10 After 30 days: warranty claims

After the return window has passed, problems with a product are covered by the manufacturer's warranty, where one is offered. Warranty terms vary by brand and model.

Contact us with your order number and a description of the problem, and we'll help you start a claim with the manufacturer.

11 Contact us

Need to start a return or have a question about a refund?

The return address above is our office. Please wait for our return instructions before shipping, as the return address for your item may be different.